1. Privacy policy

Last Updated: [18-07-2026]

At True Carat, your privacy matters to us. We are committed to protecting your personal information and ensuring that your shopping experience is secure, transparent, and trustworthy.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you interact with True Carat, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Billing & Shipping Address
Order History
Communication Preferences

Payment Information

For your security, True Carat never stores your debit card, credit card, UPI PIN, CVV, or banking credentials.

All online payments are securely processed through trusted payment gateway providers.

Device Information

When you browse our website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Cookies and Analytics Data

2. Why We Collect
Your Information

We collect information to:
Process and deliver your orders
Verify transactions
Provide customer support
Communicate order and shipping
updates
Improve our website and
shopping experience
Prevent fraud and unauthorized activity

Send promotional offers and new collection updates (only if you choose to receive them)

Comply with applicable legal and regulatory requirements

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies
help us:
Remember your preferences
Keep your shopping cart active
Understand website traffic
Improve website performance
Personalize your shopping
experience

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your
Information

We respect your privacy. We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers when necessary to operate our business, including:
Payment Gateway Providers
Courier & Logistics Partners
Technology Service Providers
Marketing & Analytics Platforms
Government Authorities (where legally required)

Each partner receives only the information necessary to perform their services.

5. Data Security

Protecting your information is one of our highest priorities.

We implement appropriate technical and organizational security measures to safeguard your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

While we strive to use commercially acceptable methods to protect your information, no method of online transmission or electronic storage is completely secure.

6. Marketing Communication

With your permission, we may send you:
New Collection Launches
Exclusive Offers
Product Updates
Brand News
Promotional Campaigns

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting our support team.

7. Third-Party Services

Our website may contain links to third-party websites or services.

True Carat is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before sharing your information.

8. Children’s Privacy

Our products are intended for individuals aged 18 years or above.

We do not knowingly collect personal information from children.

9. Your Rights

Subject to applicable laws, you may request to:
Access your personal information
Update or correct inaccurate information
Request deletion of your personal information (where legally permitted)
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

10. Changes to this
Privacy Policy

True Carat may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

The updated version will always be available on this page with the revised “Last Updated” date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

TRUE CARAT

📧Email: support@truecarat.shop

🌐 Website: www.truecarat.shop

Our customer support team will be happy to assist you.

Thank you for choosing True Carat.

Born in the City of Dreams. Built for Dreamers.

2. Terms of service

Insert terms of service information here.

3. Shipping policy

Shipping Policy

Last Updated: [18-07-2026]

At True Carat, every piece of jewellery is crafted with care, inspected for quality, and beautifully packaged before it reaches you. Our goal is to ensure a smooth, secure, and timely delivery experience.

Please read our Shipping Policy carefully before placing your order.

Order Confirmation

Once your order is successfully placed, you will receive an Order Confirmation via email and/or SMS.

Orders are processed only after successful payment verification. If you do not receive an order confirmation within a reasonable time, please contact our customer support team.

Order Processing &
Dispatch

Depending on the product, orders are categorized as follows:

Ready-to-Ship Products

Products marked as Ready to Ship are generally dispatched within 24–48 business working hours (Monday to Saturday) after payment confirmation.

Made-to-Order /
Personalized Jewellery

Products that are custom-made, personalized, or specially crafted are dispatched within 6–12 business working days (Monday to Saturday).

The estimated dispatch timeline is displayed on each product page.

Please note that dispatch time refers to the time taken to prepare and hand over your order to our courier partner. Delivery time begins after dispatch.

Delivery Timeline

After your order has been dispatched, the estimated delivery time is:

Location

Estimated Delivery

Metro Cities

2–5 Business Days

Other Cities & Towns

3–7 Business Days

Remote Areas

5–10 Business Days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Within India

We are pleased to offer FREE Standard Shipping across India on all prepaid orders.

If Cash on Delivery (COD) is available for selected locations, applicable COD charges (if any) will be displayed during checkout.

Order Tracking

Once your order is dispatched, you will receive:

Shipment Confirmation
Tracking Number
Courier Partner Details

You can track your shipment using the tracking link provided via
email or SMS.

Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery is unsuccessful due to:
Incorrect shipping address
Customer unavailable
Incorrect contact number
Refusal to accept delivery

the shipment may be returned to us. Re-shipping charges may apply for orders that need to be dispatched
again.

Address Modification

Shipping addresses can be changed only before the order has been dispatched.

Once the shipment has been handed over to the courier partner, we may not be able to modify the delivery address.

If you need to make changes, please contact us immediately after placing your order.

Delayed Deliveries

While we always strive to deliver your order within the estimated timelines, delays may occur due to circumstances beyond our control, including but not limited to:

Weather conditions
Natural disasters
Public holidays
Festivals
Government restrictions
High shipment volumes
Courier network delays

We appreciate your patience and understanding in such situations.

Damaged, Tampered or Missing Packages

If your package appears damaged, opened, or tampered with at the time of delivery, we recommend that you:

Refuse the delivery whenever possible.
Take clear photographs of the package.
Contact our customer support team within 24 hours of delivery.

Claims reported after this period may not be eligible for investigation.

International Shipping

International shipping is currently not available.

We are working towards expanding globally and will announce international delivery services soon.

Incorrect Shipping
Information

Customers are responsible for providing accurate and complete shipping information during checkout.

True Carat shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

Force Majeure

True Carat shall not be held liable for delays or failure to deliver orders caused by events beyond our reasonable control, including natural calamities, strikes, transportation disruptions, pandemics, government actions, or other unforeseen circumstances.