Shipping policy

Shipping Policy

Last Updated: [16 08 2026]

At True Carat, every piece of jewellery is crafted with care, inspected for quality, and beautifully packaged before it reaches you. Our goal is to ensure a smooth, secure, and timely delivery experience.

Please read our Shipping Policy carefully before placing your order.

Order Confirmation

Once your order is successfully placed, you will receive an Order Confirmation via email and/or SMS.

Orders are processed only after successful payment verification.

If you do not receive an order confirmation within a reasonable time, please contact our customer support team.

Order Processing & Dispatch

Depending on the product, orders are categorized as follows:

Ready-to-Ship Products

Products marked as Ready to Ship are generally dispatched within 24–48 business working hours (Monday to Saturday) after payment confirmation.

Made-to-Order / Personalized Jewellery

Products that are custom-made, personalized, or specially crafted are dispatched within 6–12 business working days (Monday to Saturday).

The estimated dispatch timeline is displayed on each product page.

Please note that dispatch time refers to the time taken to prepare and hand over your order to our courier partner. Delivery time begins after dispatch.

Delivery Timeline

After your order has been dispatched, the estimated delivery time is:

Location	Estimated Delivery
Metro Cities	2–5 Business Days
Other Cities & Towns	3–7 Business Days
Remote Areas	5–10 Business Days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Within India

We are pleased to offer FREE Standard Shipping across India on all prepaid orders.

If Cash on Delivery (COD) is available for selected locations, applicable COD charges (if any) will be displayed during checkout.

Order Tracking

Once your order is dispatched, you will receive:

· Shipment Confirmation

· Tracking Number

· Courier Partner Details

You can track your shipment using the tracking link provided via email or SMS.

Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery is unsuccessful due to:

· Incorrect shipping address

· Customer unavailable

· Incorrect contact number

· Refusal to accept delivery

the shipment may be returned to us.

Re-shipping charges may apply for orders that need to be dispatched again.

Address Modification

Shipping addresses can be changed only before the order has been dispatched.

Once the shipment has been handed over to the courier partner, we may not be able to modify the delivery address.

If you need to make changes, please contact us immediately after placing your order.

Delayed Deliveries

While we always strive to deliver your order within the estimated timelines, delays may occur due to circumstances beyond our control, including but not limited to:

· Weather conditions

· Natural disasters

· Public holidays

· Festivals

· Government restrictions

· High shipment volumes

· Courier network delays

We appreciate your patience and understanding in such situations.

Damaged, Tampered or Missing Packages

If your package appears damaged, opened, or tampered with at the time of delivery, we recommend that you:

· Refuse the delivery whenever possible.

· Take clear photographs of the package.

· Contact our customer support team within 24 hours of delivery.

Claims reported after this period may not be eligible for investigation.

International Shipping

International shipping is currently not available.

We are working towards expanding globally and will announce international delivery services soon.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

True Carat shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

Force Majeure

True Carat shall not be held liable for delays or failure to deliver orders caused by events beyond our reasonable control, including natural calamities, strikes, transportation disruptions, pandemics, government actions, or other unforeseen circumstances.