Terms & Conditions

Last Updated: [27-07-2026]

Welcome to True Carat. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms.

Please read these Terms carefully before using our website.

1. About True Carat

True Carat is a modern jewellery brand offering premium 925 Sterling Silver, 18K Gold Vermeil, and Moissanite Jewellery designed with exceptional craftsmanship and timeless elegance.

Throughout these Terms, “True Carat”, “we”, “our”, and “us” refer to True Carat.

2. Eligibility

By using our website, you confirm that:

·         You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

·         The information you provide is accurate, complete, and up to date.

·         You are legally capable of entering into a binding agreement.

3. Products & Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However, due to factors such as:

·         Studio lighting

·         Screen resolution

·         Device settings

·         Handcrafted finishing

there may be slight variations in colour, finish, size, or appearance. Such variations are natural and shall not be considered defects.

Product weights and dimensions are approximate unless otherwise specified.

4. Pricing

·         All prices are displayed in Indian Rupees (INR).

·         Prices are inclusive of applicable taxes unless stated otherwise.

·         Prices may change without prior notice.

·         The final payable amount will be shown during checkout.

True Carat reserves the right to correct any pricing errors and cancel orders placed due to technical or pricing mistakes.

5. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase.

An order is considered accepted only after:

·         Payment is successfully received (for prepaid orders), and

·         The order has been processed and dispatched.

True Carat reserves the right to refuse or cancel any order for reasons including but not limited to:

·         Product unavailability

·         Payment verification failure

·         Incorrect pricing

·         Incorrect customer information

·         Suspected fraudulent activity

If your order is cancelled after payment has been received, the applicable amount will be refunded.

6. Payment

Payments are processed through secure third-party payment gateways.

True Carat does not store your:

·         Credit Card Details

·         Debit Card Details

·         CVV

·         UPI PIN

·         Internet Banking Credentials

All transactions are encrypted and processed securely.

7. Shipping

Shipping timelines, dispatch schedules, and delivery estimates are governed by our Shipping Policy.

While we strive to deliver orders within the estimated timelines, delays caused by courier partners, weather conditions, public holidays, or circumstances beyond our control may occur.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return, Exchange & Refund Policy.

By placing an order, you acknowledge that you have read and accepted our return policy.

9. Product Care

To preserve the beauty of your jewellery:

·         Avoid contact with perfumes, chemicals, lotions, and cosmetics.

·         Remove jewellery before swimming, bathing, exercising, or sleeping.

·         Store jewellery in the original True Carat pouch or jewellery box.

·         Clean using a soft microfiber cloth.

Improper care, accidental damage, or misuse is not covered under warranty.

10. Intellectual Property

All intellectual property displayed on this website, including but not limited to:

·         Brand Name

·         Logo

·         Product Designs

·         Product Images

·         Videos

·         Website Design

·         Content

·         Graphics

·         Collection Names

·         Marketing Material

is the exclusive property of True Carat.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

11. User Responsibilities

You agree not to:

·         Use the website for unlawful purposes.

·         Attempt unauthorized access to our systems.

·         Upload viruses or malicious software.

·         Misrepresent your identity.

·         Interfere with website functionality.

·         Copy or misuse website content.

Violation of these Terms may result in termination of access and legal action where applicable.

12. Limitation of Liability

True Carat shall not be liable for any indirect, incidental, consequential, or special damages arising from:

·         Use of the website

·         Delay in delivery

·         Product misuse

·         Third-party service interruptions

Our maximum liability shall not exceed the purchase value of the affected product.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.

14. Force Majeure

True Carat shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

·         Natural disasters

·         Floods

·         Fire

·         Pandemic

·         Government restrictions

·         Strikes

·         Transportation disruptions

·         Technical failures

15. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

TRUE CARAT

📧 Email: support@truecarat.shop

🌐 Website: www.truecarat.shop

🕒 Customer Support: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for choosing True Carat.

Born in the City of Dreams. Built for Dreamers.